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Adding strategic value through enhanced levels of service
Managed Service Desk
Navigating the complexities of IT management can be a daunting task for many organizations, especially when time and resources are limited. At UBX, we understand these challenges, which is why we offer comprehensive Managed Service Desk solutions to alleviate your IT burdens and streamline your operations.
Our Managed Service Desk serves as a centralized communications hub, providing a single point of contact between your company, customers, employees, and business partners. By outsourcing your Service Desk to UBX, you can optimize costs, increase customer satisfaction, and ultimately drive profitability.
Service Offerings
Our managed service desk encompasses key ITSM processes, including Incident Management to quickly restore operations, Change Management for efficient handling of changes, Problem Management to prevent and minimize incidents, Knowledge Management for improved efficiency, Service Request Management for timely IT services, and Configuration and Release Management. We cover service management for the following areas:
Why Choose UBX Colocation Services?
Our Managed Service Desk is more than just support; it’s a partnership aimed at driving your business forward. Here’s why partnering with us is the smart choice for your organization’s IT needs.
Guaranteed Service Level Agreements (SLAs)
Our priority is exceptional customer satisfaction, and we adhere to agreed SLAs to meet your expectations. Our dedicated channels are reachable 24x7x365 to address any queries promptly.
Flexible Call Center Support Options
We tailor our solutions to meet your company's fundamental needs, whether it's onshore, nearshore, or offshore support, remote work or contact centers, and 24x7x365, after-hours, or overflow support.
Dedicated IT Governance
We work with you to produce measurable results toward achieving your business strategies and goals. Through scheduled business reviews and meetings, we ensure that your IT solutions evolve alongside your business needs.
Professional Support Team
Our services are executed by a qualified support team with a wide array of IT expertise and a mature knowledge base.
Let us handle your IT challenges so you can focus on what you do best – growing your business.
Contact Us
+255 (0) 764 904 605
Reach out to our sales team today to learn more about our offerings. Let us understand what you want to achieve and we will walk with you on that journey as we make the impossible possible through technology.
